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ocds-b5fd17-053630f3-a7ca-4a4e-b10d-658bcbbaa808Published facts
73ec8015-bbd5-43f4-8a66-e99041761de1-761882Our Contact Division (Single Service Centre - SSC) within National Operations, provides rapid and scalable contact services across a range of channels (e.g., digital and telephony) to enable contact tracing, advice, and guidance, booking and ordering, compliance with regulations, routing to partners, and disease notification. The current operating model was developed at a time of national crisis and as we continue to deliver on our goals and strategic priorities our operating model needs to evolve to support these. This review will align and create a vision to outline how we will prepare, respond, and build a redesigned operating model within contact centres and across the division, underpinning the UKHSA strategic plan, as well as outlining the approach to drive change to improve the way we operate.
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Award notice observed
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73ec8015-bbd5-43f4-8a66-e99041761de1-761882Awards and suppliers
ocds-b5fd17-053630f3-a7ca-4a4e-b10d-658bcbbaa808-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.