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ocds-b5fd17-06a4f871-4a1f-4c54-bce4-f5a9f4478489Published facts
707516e8-6e19-4d7c-bab1-4f21332083fa-205488The Customer Survey, which is being redesigned for 2015-18, allows HMRC to monitor customer experience and perceptions of dealing with HMRC. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRC's performance against a number of key customer experience measures and allow us to track changes in them over time. Additional information: This is an amendment to the existing HM Revenue & Customs Customer Survey 2015-18 contract, ref 1415CTS07, to include an additional Address Based Online Survey trial taking the total cost of the contract from £1.2 to £1.3 million.
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707516e8-6e19-4d7c-bab1-4f21332083fa-205488Awards and suppliers
Buyer: H M REVENUE & CUSTOMSSupplier: TNS BMRB
ocds-b5fd17-06a4f871-4a1f-4c54-bce4-f5a9f4478489-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.