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0056d2a9-25ce-4af2-8522-82a7564a1007-863626- Published tags
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ocds-b5fd17-075f7f02-5115-447f-9ba7-ca5b6e901a04Published facts
0056d2a9-25ce-4af2-8522-82a7564a1007-863626Currently, customer information exists in multiple unconnected sources to differing levels of data quality. This results in a reduced holistic view of our customers, impairing their ability to provide efficient services and a good customer experience. It also gives a reduced ability to use analytics to determine how best to target services. By undergoing this Digital Program, Brighton and Hove City Council's high-level objectives are to achieve the following: • Services to be available online where possible and are easy to find. • Council information systems to be joined up appropriately to make it easier for customers. • The data and knowledge that the council collects will be used to understand and improve services for customers.
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Award notice observed
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0056d2a9-25ce-4af2-8522-82a7564a1007-863626Awards and suppliers
Buyer: Brighton & Hove City CouncilSupplier: Reed Talent Solutions Limited t/a Consultancy+
ocds-b5fd17-075f7f02-5115-447f-9ba7-ca5b6e901a04-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.