A FRAMEWORK AGREEMENT FOR THE PROVISION OF PATIENT AND NON-PATIENT MESSAGING SERVICES

Published facts

What the notice says

Buyer

Surrey and Borders Partnership NHS Foundation Trust

Published status

complete

Latest release reference

3cc6c8d1-b299-4aa9-8162-f62d2ce0a01e-124755

CPV codes

Common Procurement Vocabulary (CPV) codes: 48512000, 64210000, 79512000

Published tags

award

Latest record Bidwake loaded from this source

27 Aug 2026

The aim of this project is to procure a multi-Lot, multi-supplier framework agreement to enable the provision of messaging services to support appointment reminders, Friends and Family tests and other similar requirements, using a range of communications technologies that meet the accompanying specifications and any locally-defined requirements. In addition, the framework suppliers will be required to - ensure continuity of supply, both in terms of volume and content; - provide the means to support the clients in delivering and managing the service in an efficient and cost-effective manner; and - to protect clients against price increases. Lot Structure Lot 1 Messaging services to mobile telephones, e.g., Short Message Services (SMS) and Multimedia Messaging Services (MMS); Lot 2 Messaging services to computers, e.g., Electronic Mail (eMail) services; Lot 3 Automated voice messages to a landline of mobile telephone, e.g., Interactive Voice Response (IVR); Lot 4 Agent Calls; and Lot 5 A multi-service Lot encompassing a combination of any of the above Lots and potentially, additional linked services, to provide an end-to-end communications service.

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Observed notice trail

How the published record developed

Events follow the publisher date where one is available. “Seen by Bidwake” is the date this service first found the record.

1. Award notice observed

   12 Jan 2017

   Latest variant observed by Bidwake on 16 Aug 2026.

   Open this official Contracts Finder notice

   Record references

   Release reference

   3cc6c8d1-b299-4aa9-8162-f62d2ce0a01e-124755

   Published tags

   award

Awards and suppliers

Published award and contract facts

• A FRAMEWORK AGREEMENT FOR THE PROVISION OF PATIENT AND NON-PATIENT MESSAGING SERVICES

  Buyer: Surrey and Borders Partnership NHS Foundation TrustSupplier: Healthcare Communications UK Ltd

  End date in notice

  31 Dec 2020

  Value shown in notice

  £0Whole award value; not assigned to one supplier

  Official source

  Open the official Contracts Finder notice for A FRAMEWORK AGREEMENT FOR THE PROVISION OF PATIENT AND NON-PATIENT MESSAGING SERVICES

  About this figure

  • This award names more than one supplier but does not divide the published value between them. The figure is shown for context and is not assigned to one supplier.
  • The notice gives a value of £0, which is not included in totals.

  View record references

  Source

  Contracts Finder

  Award or lot reference

  ocds-b5fd17-080c714e-adca-11e6-9901-0019b9f3037b-1

• A FRAMEWORK AGREEMENT FOR THE PROVISION OF PATIENT AND NON-PATIENT MESSAGING SERVICES

Related evidence

Published terms and linked processes

No recurrence, renewal or options wording appears in these notices.

No exact source-published process relationship was found.