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ocds-b5fd17-0ec8f4e6-23b2-44dd-a32f-76743c86294bPublished facts
adc129c8-7acd-42d5-9c2c-781af11c6171-220147SYHA is looking to replace the existing system with a Unified Communications Solution that is fully integrated with Office 365. The key requirements for the replacement solution are: - A Telephony and Contact Centre solution which can be used from any location using any device i.e. That is any office, from home and even when working as a mobile user. - Contact Centre solution which provides omni-channel options e.g. voice, email, web chat, social media and txt integration using any form of these communications for inbound and outbound contacts. - PCI DSS compliant call recording solution which automatically pauses and then starts call recordings for the customer services and repairs contact centres. - A Call Recording solution which records all calls coming in and out of the business from any location. The Call Recording Solution must also have a facility to evaluate and score the recorded calls. - Wallboard software to display call queues, important messages, etc. - CTI integration to screen pop customer records which are held in SYHA's Housing management system from Civica. - The solution that can be resiliently provisioned and which has no single points of failure for all components. - The solution needs to easily accommodate growth and contraction of users across SYHA.
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adc129c8-7acd-42d5-9c2c-781af11c6171-220147Awards and suppliers
Buyer: SOUTH YORKSHIRE HOUSING ASSOCIATION LIMITEDSupplier: RingCentral UK Ltd
ocds-b5fd17-0ec8f4e6-23b2-44dd-a32f-76743c86294b-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.