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ocds-b5fd17-1ba8e5ed-9de5-408a-852c-0a0f35fb9d8dPublished facts
7207d5c8-eb47-4762-b00b-722ce0ab9037-188969The requirement is for highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK and potentially in the future for other part of GDS. Specifically, the software package will need to provide easy ability to create custom routing paths for internal GDS users, other government users of our software, enquiries from the general public, and service-related communication from third-party suppliers Additional information: Awarded via the G-Cloud 9 Framework.
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7207d5c8-eb47-4762-b00b-722ce0ab9037-188969Awards and suppliers
Buyer: Government Digital ServiceSupplier: Zendesk Inc
ocds-b5fd17-1ba8e5ed-9de5-408a-852c-0a0f35fb9d8d-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.