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ocds-b5fd17-1f041906-3791-4363-98e4-6101a4717b6bPublished facts
d196e494-69ef-4df3-aeae-5af4c2f3a20d-781485There is partial use of the CRM system and extensive off-system and parallel-system working. In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.
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d196e494-69ef-4df3-aeae-5af4c2f3a20d-781485Awards and suppliers
Buyer: London Borough of IslingtonSupplier: ROL Solutions Ltd t/a GovMetric
ocds-b5fd17-1f041906-3791-4363-98e4-6101a4717b6b-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.