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ocds-b5fd17-222742d9-d487-4ee5-ac19-61f955d53801Published facts
5f9634bc-469b-41d3-9be2-db5a41d30d9c-660028Islington Council has established a Resident Experience Programme to ensure residents get a great experience when contacting the council whether that be through our digital, telephone or face to face channels. The programme sets out to make the best use of technology to accelerate channel shift from traditional, and costly, channels such as a face to face and telephone to digital by making it the channel of choice whilst always considering access to services for those that are digitally excluded. To achieve this, the Council needs to invest in redesigning all our digital, telephone and face to face channels.
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Award notice observed
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5f9634bc-469b-41d3-9be2-db5a41d30d9c-660028Awards and suppliers
Buyer: ISLINGTON COUNCILSupplier: 8X8 UK LIMITED
ocds-b5fd17-222742d9-d487-4ee5-ac19-61f955d53801-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.