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532f9c88-2c9b-48bc-9de3-cd187d1b2ee2-208562- Published tags
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ocds-b5fd17-2264b3a0-eb00-4118-bdf2-bc271420ddadPublished facts
532f9c88-2c9b-48bc-9de3-cd187d1b2ee2-208562Academics at the LSE have developed, tested and published a reliable and valid coding methodology (the Healthcare Complaints Analysis Tool: HCAT). HCAT analyses and learns from complaints within healthcare, and the tool is now used in a number of settings. The current project will involve adapting HCAT and the tool developed for HMCTS, to analyse complaints from VOA.
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532f9c88-2c9b-48bc-9de3-cd187d1b2ee2-208562Awards and suppliers
Buyer: Valuation Office AgencySupplier: LONDON SCHOOL OF ECONOMICS & POLITICAL SCIENCE
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