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Public procurement
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ocds-b5fd17-238131a3-0b0b-4288-8dd1-21c046d35ed4Published facts
0f0f5dcb-4bac-4bdd-a192-6e7e753462bd-192980The Council requires an internally hosted contact centre telephony and multi-channel solution that enables its contact centre to manage and respond to incoming and outgoing telephone calls and all customer interaction s regardless of channel. Associated services include training, implementation, support and maintenance and ad hoc consultancy. A web chat module is also required to help the Council encourage greater take-up of online services to reduce the number of enquiries and referrals made by other means (e.g. Phone calls and e-mail, social media, text message). The Solution needs to be agile, adaptable and easily configurable by non-IT staff. It needs to provide multi-channel visibility and allow Contact Centre business administrators and supervisors to quickly implement operational changes. The Solution must be resilient to ensure the continued safe delivery of complex and urgent social care calls, which are handled by Call Derbyshire 24/7/365. The Solution must be scalable, so it can be deployed to other areas of the Council if required and be responsive to changes in demand and functionality The Council takes calls on behalf of other local authorities and. Government bodies who will not have access to the Solution themselves.
Observed notice trail
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Award notice observed
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0f0f5dcb-4bac-4bdd-a192-6e7e753462bd-192980Awards and suppliers
Buyer: Derbyshire County CouncilSupplier: Netcall Technology Ltd
ocds-b5fd17-238131a3-0b0b-4288-8dd1-21c046d35ed4-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.