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Public procurement
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ocds-b5fd17-26b3a09b-491b-4804-8e85-d1dbe6c7d871Published facts
af0cee97-2138-441a-95ed-4cab7733d035-212019The Council has embarked on an 'Enhancing the Customer Experience Programme'. The emphasis of this work stream is the refocus of our services to provide Customer Services Unit (CSU) and departments with the necessary client based information pulled from various back office systems to allow them to deal with as many types of transactions at first point of contact as possible and to automatically update back office systems wherever possible. It is also to bring in a series of work streams around use of social media, a mobile website, e-enabling to encourage further channel shift and self-service. To achieve this the Council is intends to purchase and implement an off site cloud based, Customer Transaction Management System (CTM) solution that will have the capacity to enable both simple & more complex transactions and interactions to be delivered transparently The initial contract will be for three years, with the option for the Council to take up to a maximum of four 1 year extensions.
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Award notice observed
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af0cee97-2138-441a-95ed-4cab7733d035-212019Awards and suppliers
Buyer: SE Shared ServicesSupplier: Firmstep Ltd
ocds-b5fd17-26b3a09b-491b-4804-8e85-d1dbe6c7d871-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.