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698a56fc-9dcc-45da-a62f-48c4fe04bc49-668831- Published tags
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ocds-b5fd17-27f921fe-c392-4143-9a68-9161a837ee9fPublished facts
7276d704-d30b-4954-ae6d-df39625aea16-876464Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way
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Planning notice observed
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698a56fc-9dcc-45da-a62f-48c4fe04bc49-668831Award notice observed
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7276d704-d30b-4954-ae6d-df39625aea16-876464Awards and suppliers
Buyer: KENT COUNTY COUNCILSupplier: Capita Business Services Ltd
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