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634ff4ab-c3ff-403b-9602-5cdc109e9c82-800872- Published tags
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ocds-b5fd17-2f90bdd9-26a7-4c94-994a-b937040579c4Published facts
634ff4ab-c3ff-403b-9602-5cdc109e9c82-800872B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.
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634ff4ab-c3ff-403b-9602-5cdc109e9c82-800872Awards and suppliers
Buyer: Bath and North East Somerset CouncilSupplier: Charterhouse Voice & Data Limited
ocds-b5fd17-2f90bdd9-26a7-4c94-994a-b937040579c4-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.