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ocds-b5fd17-31637cad-a72f-4352-ba48-eee752923e81Published facts
75edd9f7-f78d-4028-8067-3c027b432448-654253The overarching objective of BR-MeX is to incentivise wholesale water companies to provide an excellent wholesaler customer experience to business customers and Retailers. Ofwat and MOSL are working collaboratively on commissioning a design and research project to develop and pilot the two primary surveys that will measure performance in this area, namely these are: 1. B-MeX: A survey aiming to seek business customers' feedback on wholesaler performance through a survey based on a specific customer contact with the wholesaler. 2. R-MeX: A survey to seek Retailers' feedback on wholesaler performance. The primary objective of this project is to design, test and pilot all aspects of the B-MeX and R-MeX surveys in 2023-2024 to ensure the survey methodology is robust for a full-scale shadow run in spring 2024.
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Award notice observed
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75edd9f7-f78d-4028-8067-3c027b432448-654253Awards and suppliers
Buyer: O F W A TSupplier: I.F.F RESEARCH LIMITED
ocds-b5fd17-31637cad-a72f-4352-ba48-eee752923e81-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.