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12483b56-fe9f-453b-aaf7-9be8dc902b4f-156851- Published tags
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ocds-b5fd17-32c34585-5f49-4810-9f55-b349700088a5Published facts
12483b56-fe9f-453b-aaf7-9be8dc902b4f-156851The Legal Ombudsman exists to make it simpler for consumers of legal services to access an independent expert to resolve complaints. From January 2015 we expanded our jurisdiction to accept complaints about Claims Management Companies (CMCs). The Legal Ombudsman aims to provide a complaint handling service that is fair, accessible, easy to use and focused on resolving complaints informally and quickly. We continually aim to improve the services we provide and we have recently undertaken work to identify our key service standards which need to be measured in order to monitor, track and improve our performance. In order to do this, it is essential that we capture customer feedback and opinion in a robust and timely manner.
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Award notice observed
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12483b56-fe9f-453b-aaf7-9be8dc902b4f-156851Awards and suppliers
Buyer: LEGAL OMBUDSMANSupplier: ICM Research
ocds-b5fd17-32c34585-5f49-4810-9f55-b349700088a5-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.