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Public procurement
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ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50fPublished facts
e2ff0532-870b-4da8-b814-fb088f36c280-909386Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers. This contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award recorded and validated. Contract period is from 19 July 2026 to 18 July 2026 with the option to extend by 12 months. Contract value is estimated at £343,579.20 (inc VAT). This value includes the optional extension value. Please note it may increase slightly with RPI. If you have any questions regarding this award, please email procurement@rooftopgroup.org
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Award notice observed
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e2ff0532-870b-4da8-b814-fb088f36c280-909386Awards and suppliers
Buyer: ROOFTOP HOUSING GROUP LIMITEDSupplier: VOICESCAPE LIMITED
ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.