Contact Centres and Business Services

Published facts

What the notice says

Buyer

GOVERNMENT COMMERCIAL AGENCY

Published status

complete

Latest release reference

4fa7f5c5-9704-4122-9356-e57a5b701de5-838636

CPV codes

Common Procurement Vocabulary (CPV) codes: 48400000, 75100000, 79200000, 79340000, 79400000, 79500000, 79600000, 79990000

Published tags

awardUpdate

Latest record Bidwake loaded from this source

27 Aug 2026

Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework has 2 lots: Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector. Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services. Additional information: A modification notice has been published to advise that this framework will be extended by a total of 6 months. The end date is 9 February 2026. There will be no adjustment to price.

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Observed notice trail

How the published record developed

Events follow the publisher date where one is available. “Seen by Bidwake” is the date this service first found the record.

1. Award record updated

   8 Apr 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

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   Record references

   Release reference

   4fa7f5c5-9704-4122-9356-e57a5b701de5-838636

   Published tags

   awardUpdate

Awards and suppliers

Published award and contract facts

• Contact Centres and Business Services

  Buyer: GOVERNMENT COMMERCIAL AGENCYSupplier: ACCENTURE (UK) LIMITED

  End date in notice

  9 Feb 2026

  Value shown in notice

  £3,500,000,000Whole award value; not assigned to one supplier

  Official source

  Open the official Contracts Finder notice for Contact Centres and Business Services

  About this figure

  • This award names more than one supplier but does not divide the published value between them. The figure is shown for context and is not assigned to one supplier.

  View record references

  Source

  Contracts Finder

  Award or lot reference

  ocds-b5fd17-46c16a52-186b-4ddf-b1ad-d3d80c86dbe7-1

• Contact Centres and Business Services

  Buyer: GOVERNMENT COMMERCIAL AGENCYSupplier: Arvato Limited

Related evidence

Published terms and linked processes

No recurrence, renewal or options wording appears in these notices.

No exact source-published process relationship was found.