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ocds-b5fd17-47a22d22-adc9-11e6-9901-0019b9f3037bPublished facts
9ee31ba0-3465-45a3-b3a4-9091bc3166ba-86782Vibrant Partnerships is looking for a research agency or data collection company to fulfil the following requirements set out within the Requirement Specification. Vibrant Partnerships’ objectives are: • To measure customer/visitor satisfaction levels and profile visitors across venues and parklands randomly throughout the year • To monitor customer feedback, positive or negative, on topics customers may have raised, thus highlighting areas of concern at an early stage. • Identify any issues or areas of improvement that customers have with any of our facilities or services • Provide summary reporting of research findings to operational managers All questions/information will be based on a set of generic questions that will apply to all sampling points and variable questions that will apply to all sampling points and variable questions that are applicable to a particular sampling point. Included in the questionnaire will be space to add customer comments plus names and addresses should they wish to be included on Vibrant Partnerships’ Contact Database/mailing list. Key activities to be covered include: • Plan the programme of exit interviews based on the yearly sampling programme attached in Table 1. This programme must be a balanced approach to visitors and factored to when sites are busiest – normally weekends and evenings • Undertake the exit interviews with customers/visitors at sites across the Park • Provide and agree a monthly planned programme with Vibrant Partnerships’ Research Officer. • Summary data files supplied on the 15th of each month including an update of responses from surveys over the previous month. These are to be provided in the form of a SPSS data file. • Summary report provided for each venue / parkland as specified in Table 1. Report to be based on a simple template (to be agreed after contract award) reporting, for example percentage scores of each response given per question, net promoter scores, average scores and any customer comments. • Employ interviewers who will carry out the interviews along with any security personnel required. • For two Marina sites there is a requirement for telephone interviews – Vibrant Partnerships will supply a list of customer phone numbers to use for this research. • Ensure compliance with Data Protection Act. Additional information: Please download RFQ document from Contract's Finder or from the above hyperlink to the Vibrant Partnerships Buyer Profile. ####CLARIFICATIONS WILL BE COLLATED AND RESPONDED TO AT THE ABOVE HYPERLINK BY CLOSE OF BUSINESS 18/02/2016####.
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9ee31ba0-3465-45a3-b3a4-9091bc3166ba-86782Awards and suppliers
Buyer: Lee Valley Regional Park AuthoritySupplier: Vector Research
ocds-b5fd17-47a22d22-adc9-11e6-9901-0019b9f3037b-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.