Award notice observed
Latest variant observed by Bidwake on .
Open this official Contracts Finder notice
Record references
- Release reference
42dcb40d-03b9-419d-876f-28a0512d7d0c-693514- Published tags
- award
Loading records…
Public procurement
See the published facts, notice history, awards and supplier links in one place. Open the original Contracts Finder notice for the full record.
ocds-b5fd17-4963dd60-44fc-4aeb-818c-45934cc7e0fbPublished facts
42dcb40d-03b9-419d-876f-28a0512d7d0c-693514To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale Proposal includes the following services; • Fully managed OOH service covering the existing opening hours of 4.30pm- • 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and • all Bank Holidays 24hr • All systems and licenses relevant to the delivery of the service • Automated Management information • Monthly service review meetings • KPIs as per the current contract Resource and Planning • Forecasting and Planning • Long term capacity Planning • Short term Planning • Performance Analysis • Scheduling • Holiday Management • WFM Administration • Intraday Performance Management • Reporting
Observed notice trail
Events follow the publisher date where one is available. “Seen by Bidwake” is the date this service first found the record.
Award notice observed
Latest variant observed by Bidwake on .
Open this official Contracts Finder notice
42dcb40d-03b9-419d-876f-28a0512d7d0c-693514Awards and suppliers
Buyer: Rochdale Metropolitan Borough CouncilSupplier: AGILISYS LIMITED
ocds-b5fd17-4963dd60-44fc-4aeb-818c-45934cc7e0fb-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.