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ocds-b5fd17-5224e70c-a1a1-4d1c-8bfa-e2d1b7bcef2aPublished facts
97a24e48-c8ce-4a09-ada0-4d531af98803-1666941. The High Risk Renewals (HRR) compliance intervention is a process designed by HMRC to check customers' tax credits claims to ensure they are accurate. Following a number of recommendations, changes have been made to deliver an enhanced customer experience, including more proactive contact with customers, when needed. This medium sized qualitative research aims to evaluate customers' experiences of HRR and understand how customers felt about the interactions they had with HMRC. This research will provide evidence on the effectiveness of changes made to HRR and help to inform possible improvements to the HRR process in the future. Additional information: This contract was let following a mini-competition with the BIS Research & Evaluation Framework, framework reference: CR150025BIS.
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Award notice observed
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97a24e48-c8ce-4a09-ada0-4d531af98803-166694Awards and suppliers
Buyer: H M REVENUE & CUSTOMSSupplier: Kantar Public
ocds-b5fd17-5224e70c-a1a1-4d1c-8bfa-e2d1b7bcef2a-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.