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ocds-b5fd17-538f29c8-adc9-11e6-9901-0019b9f3037bPublished facts
b0f3524a-698e-45fe-b6ae-c6985e84bffb-88059Assignment under the Market Research Framework MR130001 HMRC’s vision is to deliver a 21st century transparent tax system, enabled by digital services which are safe and easy to use for the customer, inexpensive for HMRC and ensures revenue sustainability. The research will support HMRC’s objective to reduce contact and migrate customers to digital channels by understanding how to achieve this for the flagship Personal Account that will be accessible by all individuals. The research will identify the varying needs and preferences of the digital account for the customer groups targeted for migration in private and public beta. HMRC’s aim is to offer individual customers a ‘Personal Account’ through which they will access services in a personalised way. This account will allow customers to manage their HMRC affairs securely in one place, while better meeting customer needs, as well as delivering business benefits to HMRC.
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b0f3524a-698e-45fe-b6ae-c6985e84bffb-88059Awards and suppliers
Buyer: H M REVENUE & CUSTOMSSupplier: TNS
ocds-b5fd17-538f29c8-adc9-11e6-9901-0019b9f3037b-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.