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ocds-b5fd17-54021b9e-0557-440b-864d-20109ec3f8bcPublished facts
8fbe48b9-977e-4adc-a41a-20fdfa9a527e-120947Assignment under the Market Research MR130001 Agreement Contract. This qualitative research will look to understand customers' use and experience of webchats, and consider how far this aligns with their expectations and requirements. Specifically, it will look to explore and understand: • The reasons why customers use HMRC's webchat; • How webchat fits into the customer journey; • Customer experience of HMRC's webchat, and how this compares with their expectations; • Barriers to use of webchat; and • Any connections between webchat and the Personal Tax Account.
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8fbe48b9-977e-4adc-a41a-20fdfa9a527e-120947Awards and suppliers
Buyer: H M REVENUE & CUSTOMSSupplier: Ipsos Mori
ocds-b5fd17-54021b9e-0557-440b-864d-20109ec3f8bc-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.