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ocds-b5fd17-5c1e285c-0c18-458a-a434-029a8970ccdePublished facts
8d70d48a-2bf9-4a40-8973-e7fcf3f1c314-233696HMRC recognises mid-size businesses as a distinct customer group, with specific needs that are distinct from those of large and small businesses. However, the grouping spans businesses with relatively straightforward needs in terms of their interaction with HMRC, to businesses looking to take on additional staff, start exporting their products and services, expand overseas, etc. This provides challenges to HMRC in terms of directing its support, as well as to researchers in this field, as there are different needs, expectations of interactions with HMRC and levels of agent use within the mid-size business population. Since 2015 HMRC has surveyed the mid-size business population annually. The decision to conduct a new survey from 2018-2021 reflects HMRC's intention to continue to monitor the experience of mid-size business customers and identify where future improvements to HMRC's tailored mid-size business model could be made. It should also respond to emerging policy-related evidence needs, which may vary between survey waves. Additional information: This contract was let following a further competition within the BEIS Research & Evaluation Framework.
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8d70d48a-2bf9-4a40-8973-e7fcf3f1c314-233696Awards and suppliers
Buyer: H M REVENUE & CUSTOMSSupplier: IFF Research Limited
ocds-b5fd17-5c1e285c-0c18-458a-a434-029a8970ccde-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.