Award notice observed
Latest variant observed by Bidwake on .
Open this official Contracts Finder notice
Record references
- Release reference
54e29e45-ae48-4c9f-873e-e2f6863b30cb-172880- Published tags
- award
Loading records…
Public procurement
See the published facts, notice history, awards and supplier links in one place. Open the original Contracts Finder notice for the full record.
ocds-b5fd17-5d21172f-e902-4f7a-a092-e2111f8acd9cPublished facts
54e29e45-ae48-4c9f-873e-e2f6863b30cb-172880This research is commissioned by ORR's consumer team in support of our strategic objective to promote better customer service for rail passengers. One of our key roles in this area is to secure compliance with consumer law, particularly amongst train companies, to help ensure that all rail users get the service to which they are entitled. Amongst the consumer laws train companies are required to comply with are those that require them to provide consumers with the information they need to make informed choices, for example when buying and using train tickets, and to have terms and conditions that are fair and transparent (written in plain and intelligible language). In this context, we recently commissioned an audit of train company websites , one of the findings of which was that train companies could do more to improve the prominence of key terms and conditions on their websites, and we are currently carrying out a desk-based review of terms and conditions against the relevant legal standards to assess the extent to which these are fair and transparent. The requirement: We are now commissioning this further piece of primary research to support the above work by providing us with insight into passengers' actual awareness, understanding, and perceptions in relation to relevant terms and conditions. Additional information: This tender closes on 08/09/2017 at 12pm. All communication must be made via the portal.
Observed notice trail
Events follow the publisher date where one is available. “Seen by Bidwake” is the date this service first found the record.
Award notice observed
Latest variant observed by Bidwake on .
Open this official Contracts Finder notice
54e29e45-ae48-4c9f-873e-e2f6863b30cb-172880Awards and suppliers
Buyer: OFFICE OF RAIL AND ROADSupplier: ComRes
ocds-b5fd17-5d21172f-e902-4f7a-a092-e2111f8acd9c-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.