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ocds-b5fd17-66a8c33f-333a-463d-9428-ecdd98977afbPublished facts
a5233085-dcbb-491e-95c8-b1d85689b4f6-717862In response to current and emerging requirements for improved communication facilities, the Councils have decided to replace their existing office telephony services with a Microsoft Teams telephony solution and associated SIP / Call plan network services, and contact centre telephony services with an integrated contact centre. This procurement is for the supply of services in respect of a Microsoft Teams Voice solution with integrated Microsoft certified contact centre and associated SIP / Call plan network services. The successful Bidder will be responsible for providing to each Council a two-phase migration from the Councils' existing telephony environment to Teams Voice. The two phases for each Council are: 1. Microsoft Teams Voice and associated SIP / Call plan network services 2. Cloud based contact centre telephony To support a phased migration, the Councils are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services. This competition is being carried out using Lots 4b and 4c of the Crown Commercial Service Network Services 3 framework.
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a5233085-dcbb-491e-95c8-b1d85689b4f6-717862Awards and suppliers
Buyer: SURREY COUNTY COUNCILSupplier: 4net Technologies Limited
ocds-b5fd17-66a8c33f-333a-463d-9428-ecdd98977afb-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.