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ocds-b5fd17-769dc78c-7bd4-4ae8-b8ba-41dd6e66ad56Published facts
565908af-ede0-4778-83c2-e06d0a111280-835383The current Avaya telephony system has been in place for over 15 years and has reached end of serviceable life and manufacturer support and is due for replacement by end of September 2025. The Avaya telephony system is licensed to support 50 Call Centre Agents and 10 Supervisors. There are approximately 1800 standard user licenses used across all departments corporately receiving approximately 700,00 calls annually. To continue supporting our end of life Avaya Aura (7.1 suite) telephony platform we require the below: 1. Avaya subscription 2. Support and maintenance 3. Virsae remote call management system
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565908af-ede0-4778-83c2-e06d0a111280-835383Awards and suppliers
Buyer: Isle of Wight CouncilSupplier: Maintel
ocds-b5fd17-769dc78c-7bd4-4ae8-b8ba-41dd6e66ad56-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.