TfL 91640 Customer Services Framework

Published facts

What the notice says

Buyer

TRANSPORT FOR LONDON FINANCE LIMITED

Published status

complete

Latest release reference

96ac16a4-e5fc-4a16-9d41-6cdc531d9254-91858

CPV codes

Common Procurement Vocabulary (CPV) codes: 79342000

Published tags

award

Latest record Bidwake loaded from this source

27 Aug 2026

TfL are looking to award a number of Framework Agreements to be carried out on behalf of Transport forLondon (TfL) Contact Centres. The Framework Agreements will include contact handling (defined as aninteraction between a customer and a contract centre) and card fulfilment. The first 2 batches of work will bepackaged into 2 call off contracts delivering contacts that relate to ticketing (Oyster and Contactless PaymentCards), with a annual volume of between 2 m and 4 m minutes per year and fulfilment of circa 300 000 Oystercards per year. Note there will be no minimum volumes guarantees in the call off contracts. The intention is forwork to be packaged into small batches and shared across a number of third party suppliers and an internal TfLcontact centre. Future batches of work a likely to be awarded from year 2/3 of the Framework.

Open the official Contracts Finder notice

Observed notice trail

How the published record developed

Events follow the publisher date where one is available. “Seen by Bidwake” is the date this service first found the record.

1. Award notice observed

   18 Nov 2016

   Latest variant observed by Bidwake on 16 Aug 2026.

   Open this official Contracts Finder notice

   Record references

   Release reference

   96ac16a4-e5fc-4a16-9d41-6cdc531d9254-91858

   Published tags

   award

Awards and suppliers

Published award and contract facts

• TfL 91640 Customer Services Framework

  Buyer: TRANSPORT FOR LONDON FINANCE LIMITEDSupplier: Capita Business Services

  End date in notice

  31 Mar 2022

  Value shown in notice

  £0Whole award value; not assigned to one supplier

  Official source

  Open the official Contracts Finder notice for TfL 91640 Customer Services Framework

  About this figure

  • This award names more than one supplier but does not divide the published value between them. The figure is shown for context and is not assigned to one supplier.
  • The notice gives a value of £0, which is not included in totals.

  View record references

  Source

  Contracts Finder

  Award or lot reference

  ocds-b5fd17-796d553e-adc9-11e6-9901-0019b9f3037b-1

• TfL 91640 Customer Services Framework

  Buyer: TRANSPORT FOR LONDON FINANCE LIMITED

Related evidence

Published terms and linked processes

No recurrence, renewal or options wording appears in these notices.

No exact source-published process relationship was found.