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ocds-b5fd17-86860d40-37c4-4a38-a0c8-4f6b7f6d097bPublished facts
7ba7a96b-a3bb-4fac-957b-536ad534a092-857948The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution. This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution. The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs. This contract was awarded following a G-Cloud 14 buying process.
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7ba7a96b-a3bb-4fac-957b-536ad534a092-857948Awards and suppliers
Buyer: MCA - Maritime and Coastguard AgencySupplier: Illuminet Solutions Ltd
ocds-b5fd17-86860d40-37c4-4a38-a0c8-4f6b7f6d097b-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.