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ocds-b5fd17-890181d5-adc9-11e6-9901-0019b9f3037bPublished facts
6ce56fa8-8b8d-4b7e-9936-913a7cacd1f7-93290TfL is seeking to appoint a research agency to implement, manage and develop TfL’s Contact Centres mystery shopping programme. The successful agency will work closely with TfL’s Customer Research & Insight team and TfL’s internal clients to deliver a focused, efficient, valid, timely and cost effective programme of work. The research is to be conducted using mystery shopping survey techniques to meet the following business objectives: • To provide actionable and responsive research tools to enable TfL to deliver excellent customer service • To monitor customer facing assets • To ensure Customer Service Delivery Standards are being met • To provide performance data for Key Performance Indicators
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6ce56fa8-8b8d-4b7e-9936-913a7cacd1f7-93290Awards and suppliers
Buyer: Transport for LondonSupplier: GfK NOP Ltd Level 18
ocds-b5fd17-890181d5-adc9-11e6-9901-0019b9f3037b-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.