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13260d38-70f9-44b6-9a80-61078d925bd3-199523- Published tags
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Public procurement
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ocds-b5fd17-89f2d05d-4a08-4900-b9de-ace86cc8f42dPublished facts
13260d38-70f9-44b6-9a80-61078d925bd3-199523TfL is awarding a contract for: Customer Satisfaction Surveys - To carry out objective and actionable surveys automated real time customer satisfaction surveys triggered by recent interactions with the contact centre across telephony and correspondence channels. Mystery Shopper Surveys. - To carry out objective, high quality and actionable surveys on a 4 weekly basis across all TfL channels. Reporting for both Mystery Shopper and Customer Satisfaction. - To measure staff against quality performance criteria and the behaviours shown, - To assess performance throughout the period and year and provide concise and actionable feedback on whether our customer standards are bring met.
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Award notice observed
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13260d38-70f9-44b6-9a80-61078d925bd3-199523Awards and suppliers
Buyer: TRANSPORT FOR LONDON FINANCE LIMITEDSupplier: BPA CORPORATE FACILITATION LIMITED
ocds-b5fd17-89f2d05d-4a08-4900-b9de-ace86cc8f42d-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.