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ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4Published facts
fad242c3-5093-4810-9948-28f589f80f50-859794The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services. 12 month Extension called off.
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Award notice observed
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fad242c3-5093-4810-9948-28f589f80f50-771709Award record updated
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fad242c3-5093-4810-9948-28f589f80f50-837660Award record updated
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fad242c3-5093-4810-9948-28f589f80f50-859794Awards and suppliers
Buyer: DVLA - Driver & Vehicle Licensing AgencySupplier: Unknown supplier
ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4-1Buyer: DVLA - Driver & Vehicle Licensing AgencySupplier: Institute of Customer Services
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