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5e202837-4751-4766-8246-641d0d8c4aef-905153- Published tags
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ocds-b5fd17-91da9f2a-6806-442f-b637-85b3eac2c2afPublished facts
5e202837-4751-4766-8246-641d0d8c4aef-905153North Northamptonshire Council requires the services of Processing of Penalty Charge Notices (PCNs) issued under the Traffic Management Act 2004 and for Bus Lane Enforcement. Services include: • Online payments and appeals • Evidence and photos viewable by motorist online Reconciliation and banking: Payment contact methods: • Postal • Telephone • Web Payment methods: • Cheques • Postal orders • Credit / debit cards o Banking of penalty income directly into Council account o Reconciliation of funds cleared into dedicated account Mail despatch • Statutory Notices enclosed and mailed 1st class • Correspondence replies enclosed and mailed 1st class Reports • Standard suite of performance reports published monthly to include financial income statement report Call centre • Operator - manned: Monday to Friday 9:00 to 17:00 • Automated Interactive Voice Response (IVR touch - tone) payment engine 24 hours a day, 7 days a week (optional and where applicable) Inclusive of all relevant software. This contract was awarded via a Direct Award utilising CCS Framework RM6259 Lot 3.
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5e202837-4751-4766-8246-641d0d8c4aef-905153Awards and suppliers
Buyer: North Northamptonshire CouncilSupplier: Bramble Hub Limited
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