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ocds-b5fd17-9379c2ad-9eba-439a-a086-6cd742d62609Published facts
f19b65f2-6b1e-4b22-8491-3d0e1adf8142-713465The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide. The procurement documentation provides details concerning: o The aims, objectives and expected benefits associated with the CRCM solution o The current state systems landscape in Riverside Care and Support (RCS) o A high-level target CRCM solution vision which includes: o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2 Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home
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f19b65f2-6b1e-4b22-8491-3d0e1adf8142-713465Awards and suppliers
Buyer: The Riverside Group LimitedSupplier: Homeless Link
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