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ocds-b5fd17-94074575-3eb7-4be3-b6ff-72e826ae234bPublished facts
9ef65ed7-e5ae-45b2-839f-26d0832814dc-916393The MCA has a requirement for a modern, cloud-based ITSM platform to replace the legacy toolset, enabling improved service delivery, automation, analytics, and integration with MCA's digital ecosystem. The new solution will support ITIL-aligned processes, enhance user experience, and deliver measurable benefits including faster resolution times, improved CMDB accuracy, and better self-service. This solution was tendered as a Further Competition under Government Commercial Agency framework Technology Products & Associated Services 2, under Lot 3.
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9ef65ed7-e5ae-45b2-839f-26d0832814dc-916393Awards and suppliers
Buyer: MCA - Maritime and Coastguard AgencySupplier: XMA LIMITED
ocds-b5fd17-94074575-3eb7-4be3-b6ff-72e826ae234b-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.