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ocds-b5fd17-96466ba6-6805-43ab-9ae4-94a0f0f34de0Published facts
c01e8fce-40d8-4a49-8b38-8e085a41b809-179175In accordance with internal procurement regulation and policy, this was a non-OJEU restricted (competitive quotation) tender for an IT Service Management (ITSM) and IT Asset Management solution where four bidders had been invited. The aims were: • Consolidate to a single system for complete visibility and standardization in ITSM • Simplify and automate operations / automate to replace manual, redundant tasks • Reduce maintenance and support costs for assets, technology, and services. • Improve efficiency and service response times/quality. • Maximize return on financial, time, and resource investments. • Define the ITSM process deployment roadmap and develop a high-level implementation plan to best meet WMCA priorities and support strategic initiatives.
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c01e8fce-40d8-4a49-8b38-8e085a41b809-179175Awards and suppliers
Buyer: West Midlands Combined AuthoritySupplier: Ivanti UK Ltd
ocds-b5fd17-96466ba6-6805-43ab-9ae4-94a0f0f34de0-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.