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ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467dPublished facts
c27704df-b075-47c2-b437-f08a98f44de1-762072To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
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c27704df-b075-47c2-b437-f08a98f44de1-762072Awards and suppliers
Buyer: SOUTHERN HOUSINGSupplier: 8x8 UK Limited
ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.