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ocds-b5fd17-a97f7836-3e2a-4a70-9383-465a57819fecPublished facts
b6e74a68-94ea-497a-8827-787edf4b4000-848798Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions.
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b6e74a68-94ea-497a-8827-787edf4b4000-848798Awards and suppliers
Buyer: Tamworth Borough CouncilSupplier: Netcall Technology Limited
ocds-b5fd17-a97f7836-3e2a-4a70-9383-465a57819fec-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.