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77dc8a20-e04f-4c3e-92b7-91ba15470221-718027- Published tags
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ocds-b5fd17-ace7bdaf-dadf-4418-ba2c-19218273680aPublished facts
77dc8a20-e04f-4c3e-92b7-91ba15470221-718027ITEP0640 - ServiceNow Managed Support & Development Services The contract has been awarded until 31/03/25. The Services to be provided by the Supplier includes the following: ServiceNow Managed Support and Development Services. Managed Support Service: 2nd and 3rd line support team to manage: -Core platform support - to resolve incidents and fulfil requests. -Platform governance - best practice guidance. -Demand management - idea and demand review, backlog management. -Minor enhancements - to in-scope applications and processes. -Platform management - platform performance, scheduling of patch and platform upgrades, testing, minor platform enhancements. -Platform optimisation - license optimisation, adoption of new functionality, best practice process guidance. -Service reporting - service status dashboard and weekly reporting, service reviews. Managed Development Service: Programme Manager, Engagement Manager and Technical team to deliver: -Support and enhancement of the ServiceNow platform. -Proactively manage business and IT demand for service automation. -Extend / enhance functionality of existing applications. -Develop new applications. -Perform end-to-end testing of these applications. -Transition the applications into the production environment.
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77dc8a20-e04f-4c3e-92b7-91ba15470221-718027Awards and suppliers
Buyer: National Highways LimitedSupplier: UP3 Services Limited
ocds-b5fd17-ace7bdaf-dadf-4418-ba2c-19218273680a-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.