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ocds-b5fd17-b055c459-722c-4deb-a4eb-a49f6648453cPublished facts
f8201257-5d06-480c-9810-77e91c21b3ce-667212The Supplier will provide the following key outcomes: - The design build and test of a new contact centre telephony services to replace those provided by the incumbent supplier; - The migration of contact centre telephony services, NGN's and Intelligent Network (IN) capabilities from the Incumbent Sup - The discovery, strategic development, solution design, implementation and operation of new digital contact centre capabilities, including but not limited to NLP, virtual agent, self service automation, deflection - The migration and implementation to be delivered without impact to the operation of End to End Services; - Demonstrable progress in supporting NHSBSA's Modern Contact Centre transformation strategy - The operation of the migrated contact centre telephony services Additional information: Procured via the Crown Commercial Services RM3808 Network Services 2 Framework, Lot 13 Contact Centre Services. This contract has two 12 month options to extend, post the 4 year initial term.
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Award notice observed
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f8201257-5d06-480c-9810-77e91c21b3ce-667212Awards and suppliers
Buyer: NHS Business Services AuthoritySupplier: Capita Business Services Limited (primary)
ocds-b5fd17-b055c459-722c-4deb-a4eb-a49f6648453c-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.