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ocds-b5fd17-b7b27ab5-157b-4130-b4f1-d02895855fa3Published facts
3fe5da6d-2d00-44cc-9996-62f514f44535-160959WMFS currently utilise 'Web Help Desk' to manage their ICT incident, problem, change and request fulfilment tickets. WMFS are planning to replace Web Help Desk with a new solution that is stable, reliable and easy to use, and which can provide better reporting and support an improved customer experience. WMFS requires a software solution that will deliver standard ITSM functionality - a 'Tier 2' ITSM solution to deliver core 'standard' ITSM functionality, ideally using a simple an intuitive collaborative approach - to replace the current tool - with optimal implementation time, tailoring and cost.
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3fe5da6d-2d00-44cc-9996-62f514f44535-160959Awards and suppliers
Buyer: West Midlands Fire and Rescue AuthoritySupplier: Ivanti
ocds-b5fd17-b7b27ab5-157b-4130-b4f1-d02895855fa3-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.