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d3546c5e-dfed-49a9-b955-ec0c6cbc40da-748020- Published tags
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Public procurement
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ocds-b5fd17-c03873a6-8fd9-40c1-8500-fe75a06de8a5Published facts
d3546c5e-dfed-49a9-b955-ec0c6cbc40da-748020This procurement will consist of two packages. The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers. The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banking.
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Award notice observed
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d3546c5e-dfed-49a9-b955-ec0c6cbc40da-748020Awards and suppliers
Buyer: NS&ISupplier: SOPRA STERIA LIMITED
ocds-b5fd17-c03873a6-8fd9-40c1-8500-fe75a06de8a5-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.