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bdde0899-b0d9-4bef-8905-267fbf0e043f-896999- Published tags
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Public procurement
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ocds-b5fd17-cc62cae1-24f3-426b-a8af-9c3849dfba51Published facts
bdde0899-b0d9-4bef-8905-267fbf0e043f-896999Currently, customer information exists in multiple unconnected sources to differing levels of data quality. This results in a reduced holistic view of our customers, impairing their ability to provide efficient services and a good customer experience. It also gives a reduced ability to use analytics to determine how best to target services. By undergoing this Digital Program, Brighton and Hove City Council's high-level objectives are to achieve the following: - Services to be available online where possible and are easy to find. - Council information systems to be joined up appropriately to make it easier for customers. - The data and knowledge that the council collects will be used to understand and improve services for customers. The high-level outputs of the provider are: - Assist with rationalised, consistent, and customer focussed provision of searchable information via the website - Assist with improved, secure, logical and rationalised transaction services - Assist with simplified customer journeys - Assist with the capture of consistent, accurate information - Assist with the centralised and consistent management of transactions and corporate visibility of individual customer contact - Assist with creating centralised databases of customers, property and organisations - Assist with service configurable views of customer transactions and data - Assist with modular digital solutions that can scale across the organisation
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Award notice observed
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bdde0899-b0d9-4bef-8905-267fbf0e043f-896999Awards and suppliers
Buyer: Brighton & Hove City CouncilSupplier: Reed Talent Solutions Limited t/a Consultancy+
ocds-b5fd17-cc62cae1-24f3-426b-a8af-9c3849dfba51-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.