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ocds-b5fd17-ce512f41-95ec-4c32-8269-4daee7f958ebPublished facts
9197d2fd-c164-4d7a-bb68-f65dfd3c078f-125494This research with individuals, small businesses and agents aims to understand the causes, the initial expectations and priorities, behind dissatisfaction with time taken to resolve queries raised with HMRC. This was identified as a primary area for improvement following the 2015 Mass Market Customer Survey. This research is amongst customers who had reported negative experiences, and the results will be used to improve HMRC's service and customers' experience of dealing with it. Additional information: This contract was let following a mini competition within the DWP Social and Economic Research Framework 2013
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Award notice observed
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9197d2fd-c164-4d7a-bb68-f65dfd3c078f-125494Awards and suppliers
Buyer: H M REVENUE & CUSTOMSSupplier: TNS BMRB
ocds-b5fd17-ce512f41-95ec-4c32-8269-4daee7f958eb-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.