Award notice observed
Latest variant observed by Bidwake on .
Open this official Contracts Finder notice
Record references
- Release reference
48b89e37-9c83-4231-8c0b-f0fb636b74f8-854631- Published tags
- award
Loading records…
Public procurement
See the published facts, notice history, awards and supplier links in one place. Open the original Contracts Finder notice for the full record.
ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdbPublished facts
48b89e37-9c83-4231-8c0b-f0fb636b74f8-854631Omnichannel Project Vision We are seeking a tier 1 cloud-based, scalable communication technology solution to enhance our services and improve the lives of our residents. Our goal is to create a seamless and efficient customer experience, powered by innovative technology solutions and an effective mix of channels. To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery & support partner that will enable us to: • Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service. • Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution. • Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service. • Leverage Data Insights: Utilise data analytics to gain valuable insights into customer behaviour and operational performance. • Future-Proof Our Technology: Select a solution that is adaptable to evolving technologies and industry trends.
Observed notice trail
Events follow the publisher date where one is available. “Seen by Bidwake” is the date this service first found the record.
Award notice observed
Latest variant observed by Bidwake on .
Open this official Contracts Finder notice
48b89e37-9c83-4231-8c0b-f0fb636b74f8-854631Awards and suppliers
Buyer: BROMFORD HOUSING GROUP LIMITEDSupplier: SABIO LTD
ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.