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0a9b27cd-2dd5-4ea2-bf3e-ad172e87cff9-724903- Published tags
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Public procurement
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ocds-b5fd17-db0aaa37-da0d-4426-8d75-910c684446a6Published facts
0a9b27cd-2dd5-4ea2-bf3e-ad172e87cff9-724903An omni-channel contact centre platform will allow the front-line services to continue to manage contacts whilst allowing Customer Services Centre to use one platform to manage all contacts. An omni-channel contact centre will be integrated to the digital platform and ability to manage contacts through phone, chat, social media and many others. The following front-line services use the contact centre solution: • Customer Services Centre • ICT Services • Parking Services • Local Welfare Provision • MASH/IFD • Local Taxation • Pensions • Debt Control • Older Peoples Services
Observed notice trail
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Award notice observed
Latest variant observed by Bidwake on .
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0a9b27cd-2dd5-4ea2-bf3e-ad172e87cff9-724903Awards and suppliers
Buyer: Bedford Borough CouncilSupplier: Softcat PLC
ocds-b5fd17-db0aaa37-da0d-4426-8d75-910c684446a6-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.