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b4bfed38-4af6-4075-919d-4350d391fc7e-671116- Published tags
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ocds-b5fd17-dc4e195b-a737-4c46-8897-f6363f47d4aePublished facts
4d3f614f-09bc-40f8-89ad-de77bc047196-711569The Department for Business and Trade is seeking to award to a supplier to provide a service to provide information, advice, guidance and signposting for any kind of business, including pre-start-ups, in England. This new service will replace the existing Business Support Helpline. The aim of the Business Information Service is to increase and encourage access to relevant high quality business support, save businesses time and resource, and ultimately help businesses to start, grow and thrive - in particular Small and Medium-sized Enterprises (SMEs). The Business Information Service will be expected to provide bespoke, unscripted advice (via telephone, email, webchat, social media, and other messaging services, but not face-to-face) on a wide range of topics including starting a business, accessing finance, and business planning. The service will need to maintain a database of information on business support in England for use by the service's advisers. This database will also need to be accessible to other users, such as advisers based in Growth Hubs. The service will be demand-led so should be flexible. It must provide capacity to meet at least 50,000 inbound contacts, with at least 10,000 in-depth appointments per annum. It must also be capable of rapidly scaling-up (at extra cost) in response to economic shocks and other pressures. The service will be expected to operate within standard hours, but should have a robust process for out-of-hours contacts.
Observed notice trail
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Tender notice observed
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b4bfed38-4af6-4075-919d-4350d391fc7e-671116Award notice observed
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4d3f614f-09bc-40f8-89ad-de77bc047196-711569Awards and suppliers
Buyer: BEISSupplier: UMi Commercial Limited
ocds-b5fd17-dc4e195b-a737-4c46-8897-f6363f47d4ae-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.