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ocds-b5fd17-dcb2e130-9a80-40af-bf16-7c0f911926c1Published facts
4ffd1a78-7640-496b-9c55-7029ad6695ee-723130• Assess current Customer management system (CMS) challenges and confirm whether the as-is state is viable including cost to serve • Define the target state & potential CMS options to realise the target state • Outline the case for change and technology roadmap to enable target state • Finalise the list of requirements and prioritisation to input into ITT • Balanced criteria assessment framework creation to shortlist potential vendors • Provide op-model considerations for centralised CMS operations and define the required team structure
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Award notice observed
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4ffd1a78-7640-496b-9c55-7029ad6695ee-723130Awards and suppliers
Buyer: BRITISH COUNCIL(THE)Supplier: Government Campus - Ernst & Young LLP (EY)
ocds-b5fd17-dcb2e130-9a80-40af-bf16-7c0f911926c1-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.