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ocds-b5fd17-e06a8b6d-5c5f-479d-b3f5-34a60eec809dPublished facts
fd272f51-b293-40dc-963e-f81b43c53c57-247229The implementation of a new single underlying platform for ICT systems (as far as is practicable) replacing a number of legacy applications and including the implementation of a new Local Government multi-channel Customer Relationship Management (CRM) system and Customer Self Service portal and citizen account enabling a high degree of customer self-service with direct integration with back office systems providing a "single view of the customer". Procurement was through CCS G-Cloud Framework RM1557.10, ( Lot 2: Cloud Software (SaaS) & Lot 3: Cloud Support). Contract was directly awarded to Arcus Global Limited following thorough analysis of suppliers offer against specification.
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fd272f51-b293-40dc-963e-f81b43c53c57-247229Awards and suppliers
Buyer: FOLKESTONE & HYTHE DISTRICT COUNCILSupplier: Arcus Global Limited
ocds-b5fd17-e06a8b6d-5c5f-479d-b3f5-34a60eec809d-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.