Award notice observed
Latest variant observed by Bidwake on .
Open this official Contracts Finder notice
Record references
- Release reference
df9c1db0-1e06-4b9b-a749-6f91daee1714-103298- Published tags
- award
Loading records…
Public procurement
See the published facts, notice history, awards and supplier links in one place. Open the original Contracts Finder notice for the full record.
ocds-b5fd17-ed099dc8-adc9-11e6-9901-0019b9f3037bPublished facts
df9c1db0-1e06-4b9b-a749-6f91daee1714-103298This is to procure an off-site benefits processing service. This will allow us scalable resilience. Initially the service will be tasked with clearing a head of work built up when our IT systems were failing constantly. With a reduced resource ourselves, following re-structure, we don’t have the inbuilt resilience to recover outside of business as usual. The older work is now causing failure demand across all channels. Getting this cleared while in house staff concentrate on BAU will allow us to bring the service back on track within a short period, anticipated 2 months. Going forward, we are carrying vacancies and anticipate continued churn through the year. With savings required on an annual basis currently, it makes better business sense to keep some vacancies that can be offered as savings as required. We can use the off-site processing to cover vacancies while we still have them, allowing us to operate to our current headcount allocation. We currently use agency officers, however, as well as being expensive, it’s also labour intensive for us to manage and quality available is inconsistent. This off-site processing takes the business burden away from us, guarantees quality and the governance required around it Assessments capability will be expected across all elements of benefits and CTS processing, including complex cases and special tenancies
Observed notice trail
Events follow the publisher date where one is available. “Seen by Bidwake” is the date this service first found the record.
Award notice observed
Latest variant observed by Bidwake on .
Open this official Contracts Finder notice
df9c1db0-1e06-4b9b-a749-6f91daee1714-103298Awards and suppliers
Buyer: London Borough Of LambethSupplier: Civica UK Ltd
ocds-b5fd17-ed099dc8-adc9-11e6-9901-0019b9f3037b-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.