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3f5d171f-2d05-487d-a930-23b914f9ee4b-244475- Published tags
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Public procurement
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ocds-b5fd17-f268139c-5269-4fa8-95cb-58b6ac810de9Published facts
3f5d171f-2d05-487d-a930-23b914f9ee4b-244475Role Description • Customer Service focussed • Service Desk Analyst tasks • Answer the service desk phone - log all incidents and service requests in Service Manager • Monitor the service desk inbox - if any email submissions come in which are incidents or service requests, log them into Service Manager • Dealing with 1st line support calls - resolving issues with Office 2013 suite of applications - Word, Excel PowerPoint, Outlook • Install image to new Surface Pro computers (someone else will need to add them into SCCM) • Deal with hardware incidents - e.g. docking station problems, monitor issues, replacing keyboards and mice etc • Assist with any video conferencing setups required and resolving issues • Configuring iPhones for new starters • Configuring profiles on Surface pros for new starters • Updating all asset movements in the asset lists • Assist with disposal of redundant IT kit • USB disk audit Additional information: For further information, please contact: procurement@ofwat.gsi.gov.uk
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Award notice observed
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3f5d171f-2d05-487d-a930-23b914f9ee4b-244475Awards and suppliers
Buyer: WATER SERVICES REGULATION AUTHORITYSupplier: CERTES IT SERVICE SOLUTIONS LIMITED
ocds-b5fd17-f268139c-5269-4fa8-95cb-58b6ac810de9-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.